Refund policy

Who handles payments

Orders for paid plans are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payment questions and refunds, and the receipt or invoice comes from Paddle.

Money back within 14 days

Not happy? Within 14 days of your first payment for a plan you get a full refund — no reasons needed. Write to support@movemyfile.eu or use the link in your Paddle receipt.

Renewals and cancelling

Plans renew automatically every month or year. You can cancel at any time in Settings → Subscription; the plan stays active until the end of the period already paid and is then not renewed.

Renewal payments are not refunded unless the law requires it. Forgot to cancel a yearly plan? Write to us within 14 days of the renewal and we refund it.

After a refund or cancellation

Your workspace returns to the Free plan. Your files stay; if they are above the Free limits, you cannot upload new files until you free up space.

Your rights

Your statutory rights as a consumer remain unaffected.